We aim to ship completed orders out within 2 working days, unless otherwise specified.
As each piece of jewellery is made by hand, if your purchase is not in stock, please allow up to 4 weeks from placing the order to the item being dispatched. If there is any particular delay we shall notify you by email and you shall have the right to cancel your order, or have a replacement item sent instead.
All N&S products shipped within the UK are sent via Royal Mail Signed For*. We charge £4.50 per parcel, no matter how many pieces are purchased at one time. A signature will be required at the point of delivery.
Europe and the Rest of the World
All N&S products shipped to Europe and the Rest of the World are sent via Royal Mail Tracked and Signed For*. We charge £8.50 per parcel to Europe, and £9.50 to the Rest of the World, no matter how many pieces are purchased at one time. A signature will be required at the point of delivery.
*If no-one is at the specified address at the time of delivery, Royal Mail will leave a missed delivery card and the customer will be responsible for re-arranging delivery.
For returns please inform us in writing at firstname.lastname@example.org within 7 days from the date in which the order confirmation was sent.
For more information on returns please see our Terms of Online Sale.